Privacy Policy
Last updated: 28 October 2026
Shree Bairava Collections respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you browse our website, purchase products, or contact us.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Contact information: Your name, phone number, and email address.
- Order information: Billing and delivery addresses, products purchased, sizes, order history, and delivery instructions.
- Payment information: Payment status, transaction reference, and information needed to arrange an authorised refund.
- Customer communications: Enquiries, feedback, complaints, and photographs or documents you provide for order assistance.
- Technical information: IP address, browser and device information, pages visited, and website activity, where collected by our website and enabled services.
Please provide only information necessary for your purchase or enquiry.
2. How We Use Your Information
We use relevant information to:
- Process orders, payments, deliveries, returns, and refunds.
- Send order confirmations and service updates.
- Respond to enquiries and resolve complaints.
- Maintain transaction records and meet legal obligations.
- Protect our website and customers against fraud or misuse.
- Understand website performance and improve the shopping experience, where appropriate tools are enabled.
- Send promotional communications when you have chosen to receive them or where otherwise permitted by law.
3. Payments
When you pay through a third-party payment service, that provider processes payment information under its own privacy and security terms.
Do not send card security codes, payment PINs, passwords, or one-time passwords to us through phone calls, messages, or enquiry forms.
For refunds requiring bank details, we will request only information reasonably necessary to complete the refund.
4. Sharing Your Information
We may share necessary information with service providers involved in operating our store, including:
- Delivery and logistics partners.
- Payment and refund service providers.
- Website hosting, store-management, and technical-support providers.
- Customer communication providers, where used.
- Professional advisers or authorities where required for legal, accounting, fraud-prevention, or dispute-resolution purposes.
Sharing will be limited to the relevant purpose and subject to applicable legal requirements. We do not sell your personal information.
5. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support features such as shopping carts, login sessions, preferences, and website security.
If analytics or advertising technologies are enabled, we will provide applicable information and obtain consent where required.
You can manage cookies through your browser settings and any cookie controls provided on our website. Disabling certain cookies may affect website functionality.
6. Promotional Communications
Where you choose to receive marketing updates, we may send information about new collections, products, or offers through the channels you select.
You can withdraw that choice using an unsubscribe option, where available, or by contacting us. Opting out of marketing will not prevent essential communications about your orders.
7. Information Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.
Access should be limited to people and service providers who need the information for authorised purposes. No online system can guarantee absolute security.
8. Information Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, legal requirements, and resolving disputes.
When information is no longer required, we will delete it or make it non-identifiable, subject to applicable retention obligations.
9. Your Choices and Requests
You may contact us to request access to, correction of, or deletion of personal information you have provided, or to withdraw consent where processing relies on consent.
We will consider requests in accordance with applicable law and may reasonably verify your identity before acting.
Certain records may need to be retained for legal or transaction-related purposes. If you choose not to provide information necessary for an order, we may be unable to fulfil that order.
10. Children’s Privacy
Our online purchasing services are intended for adults. We do not knowingly seek personal information from children.
If you believe a child has provided personal information without appropriate parental or guardian involvement, please contact us so we can investigate and take appropriate action.
11. Third-Party Links and Services
Our website may contain links to social media, payment services, or other external websites. Those services handle information under their own policies.
Please review their privacy notices before providing information directly to them.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes to our website, business practices, or applicable requirements. The latest version will display its updated date.
Where a change requires additional notice or consent, we will take the steps required by applicable law.
13. Contact Us
For privacy questions, requests, or concerns, contact:
Shree Bairava Collections
Bairava Collections
3 Raja Agaraharam Street,
Poonamallee, Chennai,
Tamil Nadu – 600056, India.
Phone: +91 9840605038
Please describe your request and provide enough information for us to identify the relevant interaction or order. Do not include passwords, payment PINs, or one-time passwords.
Designated Grievance Officer: [Add name and designation]
Grievance Email: [Add email address]
Grievance Contact Number: [Add designated contact number]
